GuestMarket, custom software designed and built by Miles Media

Who they are

GuestMarket is in-room ordering for hotels, a platform we designed and built from the ground up. A guest scans a card on the nightstand, orders from a storefront that looks like the hotel, and a member of staff walks it up. It runs on the suppliers and the front desk a hotel already has.

We built both halves: the software itself, and the site that sells it to the people who decide whether to buy.

What they needed

Software sites tend to describe features to nobody in particular. This one had a very specific reader: a hotel general manager, who owns their property's profit and loss and can say yes without asking a head office.

That reader has heard a hundred pitches. The objections are always the same three: my guests will not download an app, I do not have space for a kiosk, and I am not onboarding a new supplier.

What we built

The site answers those three objections in the first screen, in the same words a GM would use. No app for guests, no kiosk, no new supplier. Everything else on the page is there to support that.

The second page walks through what actually happens between a guest tapping order and someone knocking on the door, because the real question a manager has is not what the software does, it is what it asks of their staff on a Tuesday night.

There is one call to action, a walkthrough booking, and it appears wherever a reader is likely to be convinced. A sales site for a considered purchase does not need a second goal.

What made the difference

Written for one reader

Every line is aimed at a general manager who owns their property's numbers, not at a generic visitor.

Objections answered up front

No app, no kiosk, no new supplier. The three things that kill the conversation are handled before the pitch starts.

One thing to do

A single call to action throughout, because a considered B2B purchase does not benefit from a menu of options.

Need something built?

Every project here started with a conversation about what the business actually needed. Yours can start the same way.

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