For Pittsburgh businesses tired of the same admin every day
Most of what eats an owner's week is repetitive: answering the same five questions, chasing a lead who filled out a form three days ago, asking a happy customer for a review, turning a job into a post. Those are the things worth automating. We set them up on tools you already have, test them with real customers, and hand you the controls.
We are not selling a chatbot on your homepage that annoys people. The automation that pays for itself in a small business is quieter than that. It sits between the tools you use every day and does the handoffs a person used to do by hand, usually late and sometimes not at all.
A quote request comes in at 9 p.m. and the customer gets a real reply in two minutes, with the questions you would have asked anyway, so the morning call is shorter and more likely to close. A job is marked finished and three days later the customer gets a text asking for a Google review, with the link that goes straight to the form. A new hire asks how you handle a warranty claim and gets the answer from your own documents instead of interrupting you.
Every one of those is a workflow we can set up in a week or two, and every one of them is built so you can see what it did and switch it off if you do not like it.
Every form, call and message gets an immediate, specific reply and lands in one list with the next step attached. Nothing sits in an inbox over a weekend.
A finished job or a paid invoice triggers a text or email asking for a Google review, timed and worded so people actually do it. This is the single fastest way to fix a thin review count.
Forms that ask the follow-up questions a person would, sort the request by type and urgency, and send it to the right person with a draft response already written.
A private assistant trained only on your price list, policies and past answers, for your staff or your customers. It says I do not know when it does not, and hands off to a person.
Job photos and a two-sentence note become a draft post, a Google Business update and a line for the newsletter. You approve, it publishes. Nothing goes out unread.
Leads, calls, reviews and sales by source, pulled together on the first of the month and explained in plain words. No logging into six dashboards.
Plenty. Anything a customer would be upset to learn was written by a machine, like a response to a complaint or a condolence. Anything where a wrong answer costs real money, like quoting a price the system has not been given. Anything that a shared spreadsheet or a ten-dollar form tool would solve just as well, which is more often than the AI industry would like.
The free review we start with exists to find the two or three workflows that are worth doing and to say so about the ones that are not. If the honest answer is that you do not need any of this yet, that is the answer you will get.
A free workflow review. An hour with you or your office manager walking through a normal week. Where do requests come in, who touches them, where do they stall, what gets forgotten. You get a short written list of what we would automate, what we would not, and what each piece costs.
A fixed price per workflow. Each automation is quoted as a one-time build, typically a few hundred to a few thousand dollars depending on how many systems it touches. Monthly software costs are yours and are stated up front. We do not resell tools at a markup.
Tested with real customers before handoff. Every workflow runs in the open for two weeks with you copied on everything it sends. Then you get the login, the documentation, and a person to call. If you want us to keep an eye on it, that is a small monthly fee, month to month, and optional.
F.A.Q.
Each workflow is a fixed one-time price, usually a few hundred to a few thousand dollars, quoted after the free review. The software underneath is typically twenty to a hundred dollars a month and is billed to you directly, not marked up.
Usually not. Most of this runs on what you already pay for: your website forms, Google Business Profile, email, calendar, invoicing and phone system. If something genuinely needs replacing we will say so and explain why.
For anything customer-facing, yes, because we label it. Automated replies say they are automated and a person follows up. Hiding it is bad manners, and people can usually tell anyway.
Every workflow starts in a two-week supervised period where you are copied on everything, and anything customer-facing is built so a wrong answer becomes a handoff to a person rather than a confident guess. You can pause any workflow yourself with one switch.
Yes, and it is often the first thing we recommend, because automation built on a form nobody finds does nothing. Websites, SEO and Google Business Profiles are the core of what we do.
Tell us what a normal week looks like and where the time goes. We will come back with the two or three things worth automating, what each would cost, and what we would leave alone.
Questions? We can help.
Reach us any way you like